About William Charles

Traditional with a Modern Twist

We’ve come a long way since we opened our doors in 2009



William Charles - Our Story

Remarkably Different….

As I write this we are just entering our tenth year of trading. This is no mean feat bearing in mind I started William Charles during the worst recession and have seen many highs, lows, peaks and troughs throughout this time. I have learnt to surround myself with the most amazing team, moving hundreds of people locally and working hard for our clients and for our local community along the way.

William Charles is a family affair. Named after our two children. My husband Chris runs all the offices and financial side of the business, while I oversee the branches in Gravesend and Broadstairs.

Our youngest son Charlie joined William Charles as an apprentice in 2017 and is learning the ropes whilst studying for a business exam. We hope to follow Broadstairs with another branch soon.

I currently live on the coast close to our Broadstairs office and love to walk my cockerpoo Ralph on the beach most days. We have lots of chickens so there are always eggs in the office for our clients and when able love to holiday especially in Dubai. I am truly blessed to have a business I love and spend every day with my Husband and Son.

We have an amazing team in the Gravesend office, headed up by the incredible Gary who makes the whole process of moving run smoothly and with ease.

We are passionate about giving our customers the service they deserve and love finding homes for hundreds of local people each year. This is what makes us happy and we love what we do.

Our concierge style service at William Charles include residential sales and lettings, auction services, conveyancing, mortgages, removals, storage, utilities and much more.

With so much industry experience within our team, we are poised and ready to take your call and help you with all your property needs; it would be our absolute pleasure to assist you.

Traditional with a Modern Twist

We’ve come a long way since we opened our doors in 2009, mixing traditional values with a modern approach

In 2009 Andrea left a good job in publishing to set up William Charles Lettings. Andrea’s ethos was to provide exceptional customer service and knowledge for local landlords. After renting out her portfolio of properties to local agents, Andrea was left frustrated by the corporates and local franchises who were just in it for the money and did not care once the tenant had been placed. She had spent the previous year working free of charge every weekend in agents locally. Already an expert on landlord forums and legislation she wanted to know what happened behind the scenes, so she could offer a better service.

William Charles opened their doors in the middle of a massive recession and worked hard to build a team of like-minded people to quickly become one of the busiest agencies in Gravesend. In 2011 we launched into Sales again with the same ethos. This meant we quickly outgrew our village location so moved to a much larger premises in Gravesend town centre in 2014. In 2015 Chris, Andrea’s husband joined the business full time. An integral part from the start, Chris works tirelessly behind the scenes keeping all the offices and looking after everything financial. He has been instrumental in getting the new office up and running and I am sure if Andrea has her way, this won’t be the last!

The market has changed a lot over the last 10 years with the onset of online companies claiming to offer the same as the high street. One thing that has remained, people buy from people and moving to a new house is a complicated and emotional process. Our clients love the service we offer and the extra value we give and the asking prices we achieve mean we are still cheaper in the end. We are there at every stage offering guidance and the right approach. We have built our reputation as true experts in Gravesend that is still getting stronger every year.

Nowadays we have lots of modern technologies to help us be as effective as possible; Client software, floorplans, professional photography, responsive websites, LED window displays to name but a few! These have all been embraced by William Charles and provided to our clients to make sure they are happy with the marketing we provide. All the technology in the world however means very little without the most important ingredient of all; the right people. That’s where we truly excel.

Our Gravesend office is located a few doors up from McDonalds right in the town centre. It is from here that we can help you with all of your property needs in the Gravesend and Ebbsfleet area including all of our beautiful surrounding villages like Meopham, Istead Rise, Shorne, Cobham, Chalk and Higham- we cover approximately a 15mile radius of Gravesend into Kent.

We are now able to help even more customers than ever before with our newest office in Broadstairs.

Opened in October 2018. Based right opposite Broadstairs station and in the High Street, we are proud to be offering the same ethos that has served us so well in North Kent, now on the coast. From this office we can help you with all your property needs in Broadstairs, Ramsgate and all of the lovely surrounding areas of St Nicholas, Minster, Birchington, Westgate and Manston to name a few. – We cover approximately a 15 mile radius of Broadstairs around the stunning Kent coast and countryside north of Canterbury. From our Broadstairs office we have our Exclusive department. This is a collection of extremely special homes that our bespoke division look after. To find out more speak to Andrea Church on 01843 423177.

We would love to add you to our growing list, so pick up the phone today and speak to one of our branches. You’ll be glad you did…

Why use us?

Estate agents are certainly not a rare breed, a walk up and down your local high street, you will see plenty of us! Finding a hardworking, trustworthy and proactive agent that will listen to your needs and act accordingly however, is a little harder to find.

We could talk all day about how and why we are different, but talk is easy and at the end of the day, you want to know what is best for you.

Below are a few of the reasons our customers have benefitted from what we love to do… Sell and let properties!

No Sale, No Fee. – Unlike some online agents where you must pay regardless of whether they sell your home or not. We work strictly on a no sale, no fee basis. Our fee is only charged at the end once exchange of contracts has taken place and your solicitor pays us directly.

Value for money! We want everyone to have a fabulous experience with William Charles and will work hard to earn every penny of our competitive fee. We often achieve over the asking price for properties and have proved time and time again that cheap fees quoted by other agents doesn’t mean you’ll get the best price for your property. We have picked up so many clients from other agents where we have gone on to sell for more money and provided a much better service. There is a reason why our clients recommend us to friends and family. Find out for yourself today!

Support every step of the way! It all starts with Free valuations, local property consultants, amazing marketing to an extensive audience both locally and London based, superb after sales progression and let service.

Great communicators! We will never leave you guessing what’s going on, we provide regular feedback and updates throughout. We promise to return calls, give regular feedback and keep you updated throughout the whole process.

Familiar faces! Unlike major chains that move staff around on a frequent basis, you can tap into local knowledge and expertise, seeing familiar faces time and again. Our owners Andrea and Chris are always in our offices on a regular basis and will happily sit and chat over all your property needs.

Your agent for life! Whatever your circumstances, you'll find a warm, friendly and supportive service that will ensure you return for every move.

Don’t just take our word for it. We were thrilled to be awarded this year The Gold award from The British Property Awards for Gravesend area in 2018 for both Sales and Lettings. It’s easy for us to say how great we are, but it is something else when we are judged against our fellow competitors and mystery shopped to win the above awards. We hope this will be the start of many to follow.

So, whether you're selling, buying, letting or renting please consider William Charles - the trusted and recommended estate agent for your local area.