Letting a property? It all starts with a little bit of advice...

... and where better to start than with the letting agent whose team are landlords themselves.

Letting a Property with William Charles

The rental market is still fast moving with demand often outstripping supply. When you decide to rent out a property it is important that you chose the right agent. We believe at William Charles we are the best. The reason we are so confident in that statement is that most of our lettings team are landlords themselves. We know what it is like to be a landlord and the exorbitant charges some agents pass on for maintenance or for items to stay compliant in the current market. The Government are making it harder and harder for private landlords with the latest tax changes. At William Charles we are purely focussed towards delivering you the best possible customer service, keeping abreast of the current legislation (currently over 150 pieces) so you don’t have to. We do everything from sourcing property, to finding the best tenant, to managing the tenancy for you and collecting the rent, to guidance on filling out your tax return, to exit strategies when it’s time to look at the bigger picture. We are not a high street letting agent but a one stop shop for landlords who want peace of mind and to keep their asset on track. We look after hundreds of properties day in day out and Letting properties is what we do, and we do it well!

As landlords ourselves, we work on the basis we would never put anyone in your property we would not put in one of our own. This ethos has worked well for us over the last 10 years and meant our landlords have only had good quality working professional tenants that are not just credit checked but fully checked by an outside credit company. This extra care and attention in finding the right tenant is just one of the reasons we are different, and our knowledge of legislation, compliance, tax, and property sourcing make us different from local agents offering a letting service in addition to sales.

Our high street offices are in Broadstairs and Gravesend and we cover the following areas:

Gravesend Office: Dartford, Belvedere, Erith, Barnehurst, Greenhithe, Ebbsfleet, Swanscombe, Northfleet, Gravesend, Meopham, Higham, Rochester, Cuxton, Gillingham, Rainham and Sittingbourne.

Broadstairs office: St Nicholas, Minster, Sarre, Birchington, Westgate, Broadstairs, Ramsgate and surrounding areas.

We all live and work in the areas we cover so know and understand the local area. This means we can match tenants to the right properties and have a database of registered working tenants looking for properties in your area.

We have over 200 active tenancies with around 75% of those are being fully managed by William Charles. Our portfolio has been built on recommendations and repeat business since we started our lettings department in 2009. Our year-on-year growth continues, and we would love to help you with your investment regardless of what type of service you require.

We utilise the best available sources to market your property to maximum effect. This includes superior digital advertising, regular mail-shots and call-outs to suitable tenants on our dedicated mailing list and a colour display in our High Street office. Our properties are advertised on several property portals including Rightmove, Zoopla, On The Market, Prime Location Facebook Marketplace, Twitter, and a dedicated London reach across a variety of portals.

Our prominent 'To Let' boards are also an excellent marketing tool; a 24/7 advert! With superb property descriptions, free photography, accompanied viewings and a dedicated Property Manager to look after you once your tenant has moved in (fully managed properties only)

Throughout marketing our lettings team keep our clients updated on progress with feedback following viewings and regular suggestions on how to improve your chances of securing a quick let, so if you have a property to let locally then give us a call or pop in for a friendly chat and a coffee. We offer free valuations with no obligation to proceed and to make it even easier you can simply fill in the free valuation request form at the bottom of this page!

Don’t just take our word for it. We are proud to announce that our Gravesend branch has won the 2018 Gold award for lettings by The British Property Awards. We hope with the launch of the same service in Broadstairs it will not be long before we win awards for the new office.

Why use William Charles to Let?

We've summarised some of our favourite reasons below...

  • Landlords ourselves, so we never put anyone in your property, we wouldn’t put into our own!
  • Fully trained staff understanding all the latest legislation, making sure you stay compliant.
  • Dedicated, property manager to ensure your let is a smooth one
  • Modern digital technology used for tenancy management, inventories, check ins/outs, property inspections, statements and much more.
  • We accompany all viewings as standard to ensure we do the hard work for you.
  • We are an independently owned, family-run business. We don’t have to answer to shareholders, so our customers are always forefront .
  • Positive reviews – we have hundreds of reviews from the people that matter, our landlords, who love what we do and recommend us to all their friends.
  • Complete portal marketing including Zoopla, Rightmove, OnTheMarket, Facebook, Twitter, Instagram and many more.
  • No upfront fees – Any costs are deducted after the tenant moves in
  • Viewing feedback provided within 24 hours for all viewings.

Pick up the phone today and give your local William Charles a call.
Broadstairs 01843 423177
Gravesend 01474 357979



A brief overview of what you'll need to know

William Charles Sales & Lettings

This is where we really come into our own and our expertise shines through.

Staying compliant as a landlord is a real mine field. Currently there are over 150+ pieces of legislation you now have to be aware of.

AAll of our team are experts and fully trained in, every aspect of the lettings process. You can rely on us to get it right. With over 150 + pieces of legislation we now have to be aware of, here are just some of the laws that apply to being a Landlord today.

  • Deregulation Act 2015
  • Energy Performance of Buildings (England and Wales) (Amendment) Regulations 2014
  • Furniture and Furnishings (Fire) (Safety) (Amendment) Regulations 2010
  • Gas Safety (Installation and Use) Regulations 1998 (SI No. 2451)
  • Houses in Multiple Occupation (Management) (England) Regulations 2009
  • Housing Act 2004
  • Housing (Tenancy Deposits) (Prescribed Information) Order 2007
  • Immigration Act 2016
  • Landlord and Tenant Act 1987
  • Money Laundering Regulations 2007
  • Terrorism Act 2000
  • Town and Country Planning Act 1990
  • Unfair Terms in Consumer Contracts (Amendment) Regulations 2001

With that being just a small sample of the legislation involved, seeking expert guidance from the outset is vital. Mistakes can be extremely costly for landlords as fines are on the increase as well as emotionally traumatic when things go wrong. Having experts like William Charles with you every step of the way ensures you are always staying on the right side of the law.

Letting a property out does not have to be stressful or time-consuming. Our aim is to have our landlords enjoying the returns of their investment.

Tenancy Management:

Let us manage your property for you by our in-house experts.

If you have a busy life, then let us take the stress out of managing the tenancy and dealing with your tenants and rent collection.

We have packages to suit the first time landlords right the way through to landlords with large portfolios.

We don’t charge a low fee and then pile on the extras throughout the contract, meaning you never know what you are getting each month. We believe in complete transparency of our fees and are happy to publish our landlords’ packages so you can pick out the one that suits you best.

What’s included

Tenant Find Rent Collection 8% +VAT Standard Package 11% + VAT Professional Package 15% + VAT VIP Package 20%+ VAT

Tenant introduction fees

75%+ VAT 50%+ VAT £660 £660 £420

Advertise on all Major Portals

Conduct Viewings

Contracts Issued to all Parties

Prescribed Information Served

Renting in the UK Served

Rent Collection

Arrears Chasing

Full Profile Referencing

Deposit Registration

Deposit Negotiations upon Check Out

Disputes with Tenancy and Providing Supporting Documents

Utility Notification and Handling

Property Inspection visit x 2 a year with details of maintenance issues

Digital Mid-Term report with photos and maintenance issues 3 x per annum.

Maintenance – dealing with emergency repairs and liaising with contractors. Arranging 2 quotes if needed for works throughout the tenancy. Paying contractors and deducting funds from your account.

Landlord Only FB Group

Rent & Legal Service with nil excess

Yearly Tax Statement ready to hand straight over to your accountant

Yearly review meeting with Andrea or Charlie

Check in / Check out

Inventory – Digital Colour Dated

Digital Mid-Term Report with photos and maintenance issues 3 x per annum

Property Sourcing to grow your portfolio

Gas Certificate

Yearly Boiler Service

Tenant Renewal

We are different from other agents. With years of experience under our belts we are fully equipped to handle your tenancy from start to finish. It is rare, but when a tenancy goes wrong it is a true test of a team’s ability. We hold your hand every step of the way and are quick to offer honest advice to resolve the problem for you, the landlord as quickly as possible.

We also have a switch service, where we can take over existing properties if you are unhappy with your current agent, making the whole process simple and straight forward for you. We will even give you £250 cashback towards any exit fees you may incur whilst switching.