18 testimonials found.

The whole team at Gravesend have provided an excellent service, with always a friendly voice at the other end of the phone willing to help with any queries and advice. Particularly a big thank you to James and Andrea. I would have no hesitation in recommending William Charles, Gravesend.

Heather Showghain

August 2021

Excellent service through a long and drawn-out sale and purchase, not helped by covid. Donna in particular was so helpful and always at the end of the phone or email to answer questions and trouble shooting.

Sally Thorn

July 2021

I have used William Charles for 5 years to let my flat, the service has always been friendly and professional. They have always been happy to help, even in one instance on a bank holiday Monday. Would highly recommend and have only stopped using them because I am not selling the flat. Thanks Carlos and the team!

Joanna Parish

July 2021

What a pleasant experience, such great service from James. Really went above and beyond in his service, thanks!

Kofi Currid-Goode

May 2021

Excellent customer service from Gary. He had kept me updated throughout the process. It had not been easy due to Covid, but he was supporting me throughout! Cannot praise him enough!

Graham Baxter

May 2021

Absolutely stunning service, highly professional manner , extremely helpful and friendly and excellent customer service. Joe was so helpful and informative unbelievable service from him. A real asset to the company

Paul Smith

December 2020

A truly fantastic company. Have dealt with several estate agents over the years but William Charles are head and shoulders above them all. Thanks to you all.


As everyone one knows, moving house is one of the most stressful life events. William Charles supported us fully through the whole process. We switched from another agent and the difference in service was staggering. Through the selling process they consulted us and kept us informed. After the sale, Ian in particular , went above and beyond to minimize our stress and ensure the exchange happened in time for when we needed to complete. They have changed my jaded view of estate agents and I am so thankful for their excellent customer service throughout this process.

Rachel Chapman


Evidently one in ten brits think Estate agents are pointless. When dealing with a lot of agents, you can see why, but William Charles are different. Gary, Ian, Charlie and the team are amazing. I had a particularly stressful purchase and a particularly frustrating seller to deal with. The team kept us sane. They were on hand in working hours and outside. Gary even responded from his annual leave. They helped calm down situations before they became out of control. The transaction was on an off more times than I can count, but the guys were on the ball, and made every effort to be ahead of the game. The team were invaluable, and I would not hesitate to recommend them. No-one can turn a nightmare into a dream, but they did all they could to reduce sleepless nights. Give these guys the opportunity to work with you - they’ll do you proud.

Karen Gordon


Great services, James was brilliant, very professional and courteous. Would recommend.

Finbar Skitini


Great Experience Dealing with William Charles. Professional from start to finish. Had the pleasure dealing with Charlie who was great, keep us updated every step of the way! Would defiantly use William Charles in the future.

Luke John Lupton


Excellent service, James was informative, professional and very responsive at answering all my questions. Would recommend to anyone.

Jordan Killingback