Andrea Church Director

Andrea founded William Charles in November 2009. Her local knowledge is extensive having lived in the area most of her life. Andrea has an excellent understanding of social media and digital marketing. Her top 3 priorities are customer service, trust and transparency. She is extremely proud of the number of returning vendors and purchasers who have loved and appreciated our offering and post -sale service.

In her spare time, she loves to be at home with her family, dogs, an array of animals and spending time in her garden!

Chris Church Financial Director

Chris was always behind the scenes from the very beginning but joined officially in 2015. Chris is the numbers man who loves spreadsheets and running the financial side of the business.

He is predominately based in the Thanet office where in his spare time can be found walking his two dogs on the local beaches or at home listening to his vinyl record collection.


Paula Ferragamo

Paula FerragamoBranch Manager

Paula is the Branch Manager of our Gravesend office with over 15 years of estate agency experience. With all the knowledge she has gathered over the years, Paula likes to give the personal touch.

Paula recently made the move from Gravesend to Hoo with husband Daniel and 2 children, Brooke and Harvey. In her spare time, she likes to work out then wind down with a glass of wine.

James Hayes

James Hayes Sales Negotiator

James started as lettings negotiator in Rotherhithe in 2018, soon progressing to a dual negotiator role in both sales and Lettings. James then joined the William Charles team at the beginning of 2020.

As a keen sports enthusiast, James supports Charlton Athletic FC, plays golf and squash regularly and is also into motorsports – so you will be sure to find some common ground!

Charles Church

Charles ChurchLettings Manager

Charlie joined the family business as an apprentice after leaving school and since then he has taken lettings over by storm. Charlie has a passion for customer service and has great knowledge of legislation – winning many awards such as “Best Letting Agent in Gravesend”!

Charlie lives by the coast with his family and girlfriend Eleanor and has over 20 chickens and ducks, so there is always a box of eggs in the office for our clients!

Carlos Paternostro

Carlos Paternostro Tenancy Manager

Carlos is our Tenancy Manager, joining the team in 2018. He looks after all our tenants and Landlords and is always committed to doing his best.

Carlos is from Colombia and has a degree in ‘Math’s and Computer Science’ and a master’s degree in ‘Marketing in Global Markets’ – which he completed in Milan! He is also fluent in Spanish and Italian and currently lives with his partner Kenny and their cat, Coco.

Katrina Irwin

Katrina Irwin Trainee Lettings Consultant - Apprentice

Katrina joined the team in August 2021. Katrina is working alongside Charlie and Carlos to ensure the smooth running of our lettings department. She is currently studying for her Property and Marketing Assistant Level 2 Apprenticeship.


Joe Jezzard Branch Manager

Joe is the Branch Manager for our Thanet office with over 5 years of experience in estate agency. Joe has lived in Thanet most of his life, living in Minster, Broadstairs and now Manston with his wife Lucy and two children Jack and Arley.

Before estate agency, Joe was a local golf professional at Stonelees Golf Centre and now plays his golf at St Augustine’s Golf Club – which is where you will find him on his days off!

Bob Weaver

Bob Weaver Senior Sales Negotiator

Bob has 30 years of experience within the industry and loves to offer a unique and professional service that is personable to every client.

Bob is from Australia and made the move from down under when he was 14 years old, and now lives in Broadstairs. If you happen to bump into him on the High Street be sure to say “G’day”!

Joshua Hughes

Joshua Hughes Sales Negotiator

Josh began his career in 2018 as an Admin Apprentice in an independent estate agent and has since worked his way up the career ladder, working both sales and lettings. Josh has lived in Thanet his whole life, so there is not much he does not know about the area!

In his spare time, Josh likes to socialize with friends and him and his girlfriend are thrilled to be expecting a baby later this year.

Eleanor Fuller

Eleanor Fuller Accounts Administrator

Eleanor recently joined the team to help with the running of the branches behind the scenes. She is a landlord’s best friend as she pays them on a daily basis and ensures the smooth running of everything admin.

Currently living with boyfriend Charlie, Eleanor loves spending time with her 3 ducks, Puddles, Lavender and Truffle!

Ralph and Izzy

Ralph and Izzy Meet and Greeters

Ralph and Izzy are often seen in our Thanet office where they will greet you with lots of licks and cuddles. If you give them a treat, you will soon become their best friend!

41 testimonials found.

The whole team at Gravesend have provided an excellent service, with always a friendly voice at the other end of the phone willing to help with any queries and advice. Particularly a big thank you to James and Andrea. I would have no hesitation in recommending William Charles, Gravesend.

Heather Showghain

August 2021

Excellent service through a long and drawn-out sale and purchase, not helped by covid. Donna in particular was so helpful and always at the end of the phone or email to answer questions and trouble shooting.

Sally Thorn

July 2021

I have used William Charles for 5 years to let my flat, the service has always been friendly and professional. They have always been happy to help, even in one instance on a bank holiday Monday. Would highly recommend and have only stopped using them because I am not selling the flat. Thanks Carlos and the team!

Joanna Parish

July 2021

The team were excellent. They kept us informed at all times and took all our questions and responded quickly, no matter how odd they may have seemed. No problem in recommending them in all respects

Susan Tew

July 2021

Joe was absolutely fantastic in his communication to secure me the property that I wanted. At all times he was professional and went above and beyond with keeping me informed. I would highly recommend William Charles as an outstanding estate agent. All of their staff were polite and helpful.

Sara Hind

July 2021

Superb support from start to finish, explained all the various stages of the Purchase and kept in constant contact throughout to ensure all went smoothly. Very highly recommended.

Matt Dixon

July 2021

I recently moved from Hertfordshire to Broadstairs and had the most amazing service from the team at William Charles in Broadstairs. Over the time I spoke with Andrea, Donna and others. Joe was my main contact in the office and went out of his way to answer all my questions and concerns throughout the process. And I have many! Cannot recommend them highly enough and be assured that in choosing William Charles you will be looked after in a personable and professional manner, start to finish.

Jane Nicholls

July 2021

Really professional, yet warm. They had done the research and knew their market but pleasantly not pushy! Joe and Bob were great.

Kate Dodson

June 2021

What a pleasant experience, such great service from James. Really went above and beyond in his service, thanks!

Kofi Currid-Goode

May 2021

Excellent customer service from Gary. He had kept me updated throughout the process. It had not been easy due to Covid, but he was supporting me throughout! Cannot praise him enough!

Graham Baxter

May 2021

Andrea and her team at Broadstairs were very professional and communicative throughout the entire process of selling. They offered a personal service with constant detailed updates after viewings. Their approach is very much client-orientated and not the 'factory farming' style of other agents. They achieved the desired result for me despite having to contend with the restrictions presented by Covid. I would not hesitate in recommending them and their refreshing approach. Thanks Andrea and team!!

Ted Brean

April 2021

I cannot fault the service I have had at William Charles. From the beginning right up until exchange I was always made to feel like I was important and listened to. My calls , texts and emails were always answered and replied to promptly. Andrea was just marvellous and probably needs a medal! Buying and selling a house , as we all know, can be very stressful and Andrea's reassurance was always so welcome. If you are looking for an agent that goes that extra mile to help their clients, then I would highly recommend Willian Charles.

Joanna Sessions

April 2021